{"id":10,"date":"2025-09-17T15:02:30","date_gmt":"2025-09-17T13:02:30","guid":{"rendered":"http:\/\/houseofneedlework.com\/?page_id=10"},"modified":"2025-12-11T12:14:25","modified_gmt":"2025-12-11T11:14:25","slug":"terms","status":"publish","type":"page","link":"https:\/\/houseofneedlework.com\/en\/handelsbetingelser","title":{"rendered":"Handelsbetingelser"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64afc24 e-flex e-con-boxed e-con e-parent\" data-id=\"64afc24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-no-translation=\"\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e56cfa elementor-widget elementor-widget-heading\" data-id=\"5e56cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5051b elementor-widget elementor-widget-text-editor\" data-id=\"6c5051b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Quick Overview<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Prices in EUR excl. VAT.<\/p>\n<\/li>\n<li>\n<p>Payment: Net 14 days via invoice (interest on arrears 1.5% per month, reminder fee \u20ac13).<\/p>\n<\/li>\n<li>\n<p>Delivery: GLS Business. Shipping in DK: \u20ac8 per order (non-mainland islands\/abroad according to tariff).<\/p>\n<\/li>\n<li>\n<p>Right of withdrawal (B2B): 14 days for standard goods; custom items, cut-to-length goods and opened\/used kits cannot be returned.<\/p>\n<\/li>\n<li>\n<p>Complaints: Visible defects within 5 working days; hidden defects within 3 months.<\/p>\n<\/li>\n<li>\n<p>Returns: Return Merchandise Authorization required (RMA).<\/p>\n<\/li>\n<li>\n<p>Governing Law: Danish law; venue at Seller\u2019s place of business.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9428bf3 elementor-widget elementor-widget-text-editor\" data-id=\"9428bf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>Seller (Company Information)<\/h3>\n<p class=\"wp-block-paragraph\"><strong>House of Needlework ApS<br \/>VAT:<\/strong> DK45404366<br \/><strong>General email:<\/strong> info@houseofneedlework.com<br \/><strong>Invoicing email:<\/strong> invoice@houseofneedlework.com<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-581b4f4 elementor-widget elementor-widget-text-editor\" data-id=\"581b4f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>1. Application and Parties<\/h3>\n<p class=\"wp-block-paragraph\">1.1 These terms and conditions of sale and delivery (\u201cTerms\u201d) apply to all agreements for the sale and delivery of embroidery accessories, materials and kits (\u201cGoods\u201d) from House of Needlework ApS (\u201cSeller\u201d) to business customers (\u201cBuyer\u201d).<\/p>\n<p>1.2 Any deviations from these Terms are only valid if accepted in writing by the Seller.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4dd74 elementor-widget elementor-widget-text-editor\" data-id=\"6d4dd74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>2. Offers, Orders and Order Confirmation<\/h3>\n<p class=\"wp-block-paragraph\">2.1 Offers are valid for <strong>30 days<\/strong> unless otherwise stated.<\/p>\n<p>2.2 An agreement is only concluded when the Seller has confirmed the order in writing (\u201cOrder Confirmation\u201d).<\/p>\n<p>2.3 Minimum order quantities and pack sizes may apply for selected Goods. Special orders (e.g., special colours, cut-to-length items, bespoke kits) may require prepayment and are non-cancelable.<\/p>\n<p>2.4 <strong>Backorders and Out-of-Stock Items<\/strong><br \/>Goods that are temporarily out of stock may be ordered as backorder. Backorders will be delivered and invoiced together with your next order. Quoted backorder lead times are indicative.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c38883 elementor-widget elementor-widget-text-editor\" data-id=\"2c38883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>3. Product Specifications and Samples<\/h3>\n<p class=\"wp-block-paragraph\">3.1 Colour shades, dye lots and material texture may vary slightly. Such minor deviations are not considered defects.<\/p>\n<p>3.2 Buyer is responsible for ensuring that the Goods are suitable for the intended use. Samples\/collection cards are indicative.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caec551 elementor-widget elementor-widget-text-editor\" data-id=\"caec551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>4. Prices and Payment<\/h3>\n<p class=\"wp-block-paragraph\">4.1 All prices are <strong>exclusive of VAT<\/strong>, duties, customs, packaging and shipping, unless otherwise stated.<\/p>\n<p>4.2 The Seller may adjust prices due to documented increases in purchase and freight costs up to delivery.<\/p>\n<p>4.3 Payment Terms: <strong>Net 14 days<\/strong> from the invoice date unless otherwise agreed. <strong>Late payment interest of 1.5%<\/strong> per commenced month applies (in accordance with applicable law). A reminder fee of \u20ac13 may be charged per reminder, up to 3 reminders per claim with at least 10 days between reminders. In business relations, the Seller may also charge a compensation fee of \u20ac41 for delayed payment. The Seller may require prepayment or security.<\/p>\n<p>4.4 Retention of Title: Title to the Goods remains with the Seller until full payment including costs has been received.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0240dbc elementor-widget elementor-widget-text-editor\" data-id=\"0240dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>5. Delivery, Transfer of Risk and Delay<\/h3>\n<p class=\"wp-block-paragraph\">5.1 Delivery takes place from the Seller\u2019s warehouse in Denmark, unless otherwise agreed in writing. Shipment is at the Buyer\u2019s expense and risk. Freight is invoiced after the order has been placed and depends on the weight and destination of the shipment. As a rule, all orders are shipped via GLS Business unless otherwise agreed.<\/p>\n<p>5.2 Quoted delivery times are indicative. The Seller will inform of expected delays; delay does not grant right to compensation unless due to gross negligence.<\/p>\n<p>5.3 Partial deliveries may occur and may be invoiced separately.<\/p>\n<p>5.4 Incorrect Address\/Redirect: If the delivery address is incorrect or incomplete, a handling fee of \u20ac10 plus carrier charges may apply.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9efccca elementor-widget elementor-widget-text-editor\" data-id=\"9efccca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>6. Duty to Examine and Complaints<\/h3>\n<p class=\"wp-block-paragraph\">6.1 Buyer must immediately inspect the Goods upon receipt.<\/p>\n<p>6.2 Visible defects, quantity discrepancies and transport <strong>damage must be claimed in writing within 5 working days<\/strong> of receipt and documented (e.g., photos).<\/p>\n<p>6.3 Hidden defects must be claimed without undue delay after discovery. Claims must, in all cases, be made <strong>within the ordinary statutory limitation period of 3 years from delivery<\/strong> unless otherwise dictated by mandatory law.<\/p>\n<p>6.4 For timely and justified complaints, the Seller may choose to repair, replace, or provide proportional refund\/credit. Returns may not be made without prior agreement and RMA.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9322141 elementor-widget elementor-widget-text-editor\" data-id=\"9322141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>7. Right of Withdrawal (B2B) and Returns<\/h3>\n<p class=\"wp-block-paragraph\">7.1 A <strong>voluntary 14-day right of withdrawal<\/strong> applies to standard goods from the date of receipt. This is offered by the Seller on a voluntary basis (consumer withdrawal rules do not apply in B2B) and requires that the goods are returned unused, in original, undamaged and saleable packaging.<\/p>\n<p>7.2 Returns are only accepted after written agreement and issuance of an RMA number. Unannounced returns may be refused.<\/p>\n<p>7.3 Exceptions: Custom orders (e.g., special colours, cut-to-length items), opened\/used kits and discontinued goods are non-returnable.<\/p>\n<p>7.4 Returns are at <strong>Buyer\u2019s expense and risk<\/strong>. Credit is issued after receipt and inspection; the Seller may deduct reasonable costs for depreciation.<\/p>\n<p>7.5 Upon cancellation after order confirmation, the Seller may charge documented costs.<\/p>\n<p>7.6 <strong>Cut-to-Length Goods<\/strong> \u2013 No Right of Return: Cut-to-length goods are made to measurement and are considered custom. Therefore, no return or withdrawal right applies, even if ordered as standard or backorder. This also applies to oversupply or normal dye lot variations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4e169d elementor-widget elementor-widget-text-editor\" data-id=\"e4e169d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>8. Warranty, Liability and Limitations<\/h3>\n<p class=\"wp-block-paragraph\">8.1 The Seller\u2019s liability for defects follows commercial purchase law with the limitations below.<\/p>\n<p>8.2 The Seller is not liable for indirect loss, including loss of business, profit, data or consequential damages.<\/p>\n<p>8.3 The Seller\u2019s total liability is limited to the amount the Buyer has paid for the relevant delivery.<\/p>\n<p>8.4 Product liability follows mandatory law; the Seller is only liable for personal injury and property damage to the extent permitted by law, and never for commercial property damage beyond statutory minimums, unless gross negligence applies.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fad94f elementor-widget elementor-widget-text-editor\" data-id=\"0fad94f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>9. Intellectual Property and Design<\/h3>\n<p class=\"wp-block-paragraph\">9.1 Patterns, designs, images, texts and kits (including structure and instructions) are protected. No rights are transferred to the Buyer beyond what is necessary for resale\/use of the Goods.<\/p>\n<p>9.2 The Buyer may not copy or distribute patterns, instructions or content from kits without Seller\u2019s prior written consent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1dabe9 elementor-widget elementor-widget-text-editor\" data-id=\"a1dabe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>10. Compliance and Labelling<\/h3>\n<p class=\"wp-block-paragraph\">10.1 Goods are delivered in compliance with applicable Danish law. The Seller is not responsible for compliance with foreign-specific regulations unless agreed.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-409093d elementor-widget elementor-widget-text-editor\" data-id=\"409093d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>11. Data Protection (B2B)<\/h3>\n<p class=\"wp-block-paragraph\">11.1 To the extent personal data is processed (e.g., contact persons), it is processed in accordance with data protection law. A data processing agreement is entered into if the Seller processes personal data on behalf of the Buyer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3a4a84 elementor-widget elementor-widget-text-editor\" data-id=\"c3a4a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>12. Force Majeure<\/h3>\n<p class=\"wp-block-paragraph\">12.1 The Seller is not liable for non-performance or delay caused by circumstances beyond reasonable control, including war, strike, lockout, epidemic\/pandemic, fire, natural disaster, supply failure, energy\/raw material shortage, import\/export restrictions or IT outages. The performance deadline is suspended during force majeure.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf2b789 elementor-widget elementor-widget-text-editor\" data-id=\"cf2b789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>13. Assignment<\/h3>\n<p class=\"wp-block-paragraph\">13.1 The Seller may assign rights and obligations to affiliated companies. The Buyer cannot assign without Seller\u2019s written consent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c7e4d elementor-widget elementor-widget-text-editor\" data-id=\"60c7e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>14. Governing Law and Venue<\/h3>\n<p class=\"wp-block-paragraph\">14.1 The agreement is governed by Danish law (excluding conflict of law rules).<\/p>\n<p>14.2 Any dispute shall be resolved at the <strong>Seller\u2019s local court in Denmark.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87842c5 elementor-widget elementor-widget-text-editor\" data-id=\"87842c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 1st of January 2026<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Handelsbetingelser Kort overblik Priser i DKK ekskl. moms. Betaling: Netto 14 dage via faktura (morarente 1,5 % pr. p\u00e5begyndt m\u00e5ned, rykkergebyr 100 kr.). Levering: GLS Erhverv. Fragt i DK: 59 kr pr. ordre (ikke-brofaste \u00f8er\/udland efter takst). Fortrydelse (B2B): 14 dage for standardvarer; kundespecifikke varer, sk\u00e5rne metervarer og \u00e5bnede\/brugte kits kan ikke returneres. Reklamation: Synlige &#8230; <a title=\"Handelsbetingelser\" class=\"read-more\" href=\"https:\/\/houseofneedlework.com\/en\/handelsbetingelser\" aria-label=\"Read more about Handelsbetingelser\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Handelsbetingelser - House Of Needlework<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/houseofneedlework.com\/en\/terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handelsbetingelser - House Of Needlework\" \/>\n<meta property=\"og:description\" content=\"Handelsbetingelser Kort overblik Priser i DKK ekskl. moms. Betaling: Netto 14 dage via faktura (morarente 1,5 % pr. p\u00e5begyndt m\u00e5ned, rykkergebyr 100 kr.). Levering: GLS Erhverv. Fragt i DK: 59 kr pr. ordre (ikke-brofaste \u00f8er\/udland efter takst). Fortrydelse (B2B): 14 dage for standardvarer; kundespecifikke varer, sk\u00e5rne metervarer og \u00e5bnede\/brugte kits kan ikke returneres. Reklamation: Synlige ... 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Betaling: Netto 14 dage via faktura (morarente 1,5 % pr. p\u00e5begyndt m\u00e5ned, rykkergebyr 100 kr.). Levering: GLS Erhverv. Fragt i DK: 59 kr pr. ordre (ikke-brofaste \u00f8er\/udland efter takst). Fortrydelse (B2B): 14 dage for standardvarer; kundespecifikke varer, sk\u00e5rne metervarer og \u00e5bnede\/brugte kits kan ikke returneres. Reklamation: Synlige ... 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