Terms and Conditions
Quick Overview
-
Prices in EUR excl. VAT.
-
Payment: Net 14 days via invoice (interest on arrears 1.5% per month, reminder fee €13).
-
Delivery: GLS Business. Shipping in DK: €8 per order (non-mainland islands/abroad according to tariff).
-
Right of withdrawal (B2B): 14 days for standard goods; custom items, cut-to-length goods and opened/used kits cannot be returned.
-
Complaints: Visible defects within 5 working days; hidden defects within 3 months.
-
Returns: Return Merchandise Authorization required (RMA).
-
Governing Law: Danish law; venue at Seller’s place of business.
Seller (Company Information)
House of Needlework ApS
VAT: DK45404366
General email: info@houseofneedlework.com
Invoicing email: invoice@houseofneedlework.com
1. Application and Parties
1.1 These terms and conditions of sale and delivery (“Terms”) apply to all agreements for the sale and delivery of embroidery accessories, materials and kits (“Goods”) from House of Needlework ApS (“Seller”) to business customers (“Buyer”).
1.2 Any deviations from these Terms are only valid if accepted in writing by the Seller.
2. Offers, Orders and Order Confirmation
2.1 Offers are valid for 30 days unless otherwise stated.
2.2 An agreement is only concluded when the Seller has confirmed the order in writing (“Order Confirmation”).
2.3 Minimum order quantities and pack sizes may apply for selected Goods. Special orders (e.g., special colours, cut-to-length items, bespoke kits) may require prepayment and are non-cancelable.
2.4 Backorders and Out-of-Stock Items
Goods that are temporarily out of stock may be ordered as backorder. Backorders will be delivered and invoiced together with your next order. Quoted backorder lead times are indicative.
3. Product Specifications and Samples
3.1 Colour shades, dye lots and material texture may vary slightly. Such minor deviations are not considered defects.
3.2 Buyer is responsible for ensuring that the Goods are suitable for the intended use. Samples/collection cards are indicative.
4. Prices and Payment
4.1 All prices are exclusive of VAT, duties, customs, packaging and shipping, unless otherwise stated.
4.2 The Seller may adjust prices due to documented increases in purchase and freight costs up to delivery.
4.3 Payment Terms: Net 14 days from the invoice date unless otherwise agreed. Late payment interest of 1.5% per commenced month applies (in accordance with applicable law). A reminder fee of €13 may be charged per reminder, up to 3 reminders per claim with at least 10 days between reminders. In business relations, the Seller may also charge a compensation fee of €41 for delayed payment. The Seller may require prepayment or security.
4.4 Retention of Title: Title to the Goods remains with the Seller until full payment including costs has been received.
5. Delivery, Transfer of Risk and Delay
5.1 Delivery takes place from the Seller’s warehouse in Denmark, unless otherwise agreed in writing. Shipment is at the Buyer’s expense and risk. Freight is invoiced after the order has been placed and depends on the weight and destination of the shipment. As a rule, all orders are shipped via GLS Business unless otherwise agreed.
5.2 Quoted delivery times are indicative. The Seller will inform of expected delays; delay does not grant right to compensation unless due to gross negligence.
5.3 Partial deliveries may occur and may be invoiced separately.
5.4 Incorrect Address/Redirect: If the delivery address is incorrect or incomplete, a handling fee of €10 plus carrier charges may apply.
6. Duty to Examine and Complaints
6.1 Buyer must immediately inspect the Goods upon receipt.
6.2 Visible defects, quantity discrepancies and transport damage must be claimed in writing within 5 working days of receipt and documented (e.g., photos).
6.3 Hidden defects must be claimed without undue delay after discovery. Claims must, in all cases, be made within the ordinary statutory limitation period of 3 years from delivery unless otherwise dictated by mandatory law.
6.4 For timely and justified complaints, the Seller may choose to repair, replace, or provide proportional refund/credit. Returns may not be made without prior agreement and RMA.
7. Right of Withdrawal (B2B) and Returns
7.1 A voluntary 14-day right of withdrawal applies to standard goods from the date of receipt. This is offered by the Seller on a voluntary basis (consumer withdrawal rules do not apply in B2B) and requires that the goods are returned unused, in original, undamaged and saleable packaging.
7.2 Returns are only accepted after written agreement and issuance of an RMA number. Unannounced returns may be refused.
7.3 Exceptions: Custom orders (e.g., special colours, cut-to-length items), opened/used kits and discontinued goods are non-returnable.
7.4 Returns are at Buyer’s expense and risk. Credit is issued after receipt and inspection; the Seller may deduct reasonable costs for depreciation.
7.5 Upon cancellation after order confirmation, the Seller may charge documented costs.
7.6 Cut-to-Length Goods – No Right of Return: Cut-to-length goods are made to measurement and are considered custom. Therefore, no return or withdrawal right applies, even if ordered as standard or backorder. This also applies to oversupply or normal dye lot variations.
8. Warranty, Liability and Limitations
8.1 The Seller’s liability for defects follows commercial purchase law with the limitations below.
8.2 The Seller is not liable for indirect loss, including loss of business, profit, data or consequential damages.
8.3 The Seller’s total liability is limited to the amount the Buyer has paid for the relevant delivery.
8.4 Product liability follows mandatory law; the Seller is only liable for personal injury and property damage to the extent permitted by law, and never for commercial property damage beyond statutory minimums, unless gross negligence applies.
9. Intellectual Property and Design
9.1 Patterns, designs, images, texts and kits (including structure and instructions) are protected. No rights are transferred to the Buyer beyond what is necessary for resale/use of the Goods.
9.2 The Buyer may not copy or distribute patterns, instructions or content from kits without Seller’s prior written consent.
10. Compliance and Labelling
10.1 Goods are delivered in compliance with applicable Danish law. The Seller is not responsible for compliance with foreign-specific regulations unless agreed.
11. Data Protection (B2B)
11.1 To the extent personal data is processed (e.g., contact persons), it is processed in accordance with data protection law. A data processing agreement is entered into if the Seller processes personal data on behalf of the Buyer.
12. Force Majeure
12.1 The Seller is not liable for non-performance or delay caused by circumstances beyond reasonable control, including war, strike, lockout, epidemic/pandemic, fire, natural disaster, supply failure, energy/raw material shortage, import/export restrictions or IT outages. The performance deadline is suspended during force majeure.
13. Assignment
13.1 The Seller may assign rights and obligations to affiliated companies. The Buyer cannot assign without Seller’s written consent.
14. Governing Law and Venue
14.1 The agreement is governed by Danish law (excluding conflict of law rules).
14.2 Any dispute shall be resolved at the Seller’s local court in Denmark.
Effective Date: 1st of January 2026